Our Mission is to combine IT knowledge with leading edge
technologies in order to provide effective business and residential
solutions to our customers. As a major technology provider in the
valley, we work hand in hand to help a business grow by becoming
their technology partner. We seamlessly integrate customized
solutions by focusing on the best way to serve a customer’s needs
while maintaining the highest standards.
Vision Statement:
“World Class I.T. Services Delivered Locally”
Through:
Clear communication
We effectively communicate with our customers. We strive for
minimal wait times on installations, callbacks and answering the
phones. We strive for expert expectation management. We
communicate realistic timeframes and product expectations;
ensuring that we meet or exceed those objectives every time. We
would rather over-communicate than leave a customer wondering
what’s up.
Commitment to Quality
The adage, “if it’s worth doing, it’s worth doing right” is never more
true than when we serve a customer. We provide on-going training
and feedback for our staff while defining clear roles and job
expectations. We pay attention to details and endeavor to
anticipate our customers’ needs. We standardize for efficiency and
consistency whenever possible.
Top Customer Service by Staff that Cares
We provide top quality service because we care. We take good
care of our people so that they can cheerfully take good care of our
customers. Clear job expectations and performance feedback are
communicated through department meetings, weekly one-on-ones
and daily coaching. Management works tirelessly to clear obstacles
that employees face to successfully perform their job, and provide
the training and tools necessary to deliver excellence in all we do.